Refund policy

RETURNS & EXCHANGES

At Saabi House, we take utmost care in ensuring that every product is packed and delivered safely. Since our products are handmade by Indian artisans, small variations in color, shape, or texture are natural and not considered defects.

However, in the rare event that you receive a damaged or incorrect product, we are happy to offer a replacement subject to the following conditions:

DAMAGED PRODUCTS / WRONG ITEM DELIVERED

Unboxing Video Requirement – To be eligible for a replacement, customers must share a clear unboxing video of the product at the time of opening the package. The video must show the product's condition from the moment of unboxing and any damage or discrepancies.

Timeline – The unboxing video and replacement request must be submitted within 24 hours of delivery via email to saabihouse@gmail.com along with your Order ID and delivery address. Claims raised after this period will not be eligible for replacement.

Replacement Process – Once the evidence is reviewed and the damage or error is verified, a replacement product will be dispatched within 5–7 working days at no additional cost.

Refunds – Refunds are not applicable for damaged or wrong items; only replacements will be provided as per the above conditions. If a replacement is not possible due to stock unavailability, a refund will be processed to your original payment method within 7–10 business days.

*Please Note* - All final decisions on refunds and replacements rest with Saabi House. We reserve the right to refuse replacements or refunds if sufficient proof is not provided or if the claim falls outside the specified timeframe.

RETURN POLICY

We regret to inform you that Saabi House does not accept returns of products under normal circumstances. However, the following special cases may be considered:

1) Damaged Products – Returns will be accepted only if the item is damaged or defective upon delivery. Proof in the form of clear images and unboxing video must be provided within 24 hours of delivery.

2) Wrong Item Delivered – If an incorrect product was shipped, returns will be accepted and a replacement or refund will be provided as per the Damaged Products / Wrong Item Delivered section above.

3) Re-shipment of Refused Orders – If incorrect shipping details were provided or delivery is refused by the customer, re-shipping can be arranged or money will be refunded at an additional cost of ₹299 to be borne by the customer(forward and return shipping charges incurred during transit).

*Please Note* - No returns will be accepted for products that are in good condition, or damaged due to customer misuse. Small variations in color, shape, or texture are natural to handmade products and are not grounds for return or refund.

CANCELLATIONS

Orders can be cancelled only before the order is packed. Once packed, cancellations are not possible.

For cancellations before packing, you may exchange for another product of equal or higher value (by paying the difference if applicable),

*Please Note* - In case of exchange for a product of lower value, the price difference will not be refunded. Final decisions on cancellations and exchanges rest with Saabi House.

GUARANTEE/RESPONSIBILITY

Saabi House works with skilled Indian artisans to handcraft all our products. We procure directly from our artisans and commission stringent quality checks. Only products certified by us are delivered to you.

We entertain all complaints and queries regarding the quality, authenticity, and functionality of our products. However, to ensure timely resolution, please contact us within 24 hours of delivery with valid proofs (clear images or videos) as mentioned above. After 24 hours, quality and functional complaints will NOT be entertained.

We value your trust and strive to make your shopping experience smooth and reliable.